Remotepc send invite3/27/2023 ![]() To create an invitation click the Invite button. These executables are customer-specific and already contain all the customer's details. Technicians can then provide customers with access codes or links to preconfigured Remote Support executables. Invitations are preconfigured sessions whose details are stored within the SimpleHelp server. The bottom half lists any existing active support sessions between a technician and a customer.The top half will show the queue of waiting on-demand Remote Support users visible to this technician.The Support section is the centre for managing remote support sessions: Notifications - receive notifications from the SimpleHelp server about updates, backups and new releases.Preferences - the preferences section contains the configuration settings specific to the logged in technician.Toolbox - configure tools that can be run on remote machines from within a session, or via the Access tab.Provider - create preconfigured applications that you can share with your customers to allow third party Access via your SimpleHelp server.The Administration section is only accessible to the SimpleHelpAdmin administrative technician and technicians who are members of a server administration group. The usage of the Administration console is outlined in our Administration Guide. Administration - the administration section contains the configuration settings of the server.History - a list of all sessions and presentations run to date.Present - the Present section allows technicians to start and manage presentations, enabling them to share their desktop with remote attendees.Alerts - the Alerts section is where all monitoring and server event alerts are managed, allowing you to configure the SimpleHelp server react to remote machine monitoring data or internal server events. ![]() This includes the configuration and management of remote access services.
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